Gexa Energy Review

Quick Facts

Is Gexa Energy good? Gexa consistently ranks among the cheapest Texas providers, every plan is 100% renewable, and NextEra Energy’s $190B+ backing means they’re not going anywhere. Best for rate shoppers with decent credit.

• Parent Company: NextEra Energy (NYSE: NEE)
• Years in Texas: 24 (entered market in 2002)
• Best For: Rate shoppers who want competitive pricing and 100% green energy without paying a premium
• Avoid If: Your credit is rough and you can’t handle a $400 deposit—Gexa has no prepaid option
• Credit Check: Soft pull only (won’t affect your credit score)
• Deposit: $400 if required; waived with good credit, letter of credit, age 65+, or family violence victim status

Company Overview

Gexa Energy is owned by NextEra Energy [NYSE: NEE], the world’s largest generator of renewable energy from wind and solar. NextEra’s market cap sits above $190 billion—bigger than most Fortune 100 companies. That’s the financial muscle behind your electricity bill.

Here’s what makes Gexa different from most Texas providers: every single residential plan is 100% renewable energy. Not a “green upgrade” you pay extra for. Not a premium tier. All of them. Gexa buys Renewable Energy Credits (RECs) matching 100% of their customers’ usage from wind and solar sources. They committed to this in 2019 and haven’t looked back.

Gexa also runs Frontier Utilities as a sister brand under the NextEra umbrella. Frontier is the budget option; Gexa is the one with more plan variety and the green commitment.

Same grid as everyone else. Same wires. Same electrons. Gexa doesn’t generate power or deliver it—your TDU (Oncor, CenterPoint, AEP, or TNMP) handles delivery. When your power goes out, call your utility, not Gexa.

Where Gexa Operates

Gexa serves all five major TDU territories in deregulated Texas:

• Oncor: Dallas, Fort Worth, Arlington, Irving, Midland, Odessa, Tyler, Killeen, Waco, Wichita Falls
• CenterPoint: Houston metro
• AEP Texas Central: Corpus Christi, Victoria, Laredo, McAllen, Harlingen
• AEP Texas North: Abilene, San Angelo
• Texas-New Mexico Power (TNMP): Carrollton, League City, Lewisville, Texas City, Coppell

Gexa does not serve municipal utility areas like Austin, San Antonio, or other cities outside deregulated zones.

Plan Types Offered

Gexa has expanded well beyond basic fixed-rate plans. Here’s what’s available:

Fixed-Rate Plans (12, 24, and 36 months) The core of Gexa’s lineup. Lock in a rate for the full contract term. Most plans are 12 months, but 24- and 36-month options exist. Many include usage-based bill credits—typically $35 to $150 off when your monthly usage falls within a specific kWh range.

Variable-Rate Plan (Gexa Flex) Month-to-month with no early termination fee. Rate changes monthly based on market conditions. Good for short-term situations where you don’t want a commitment.

Solar Buyback Plans For customers with rooftop solar. The Solar Export Saver plan credits excess generation at a fixed buyback rate. A Battery Benefits plan pays higher credits if you have battery storage and agree to let Gexa dispatch stored energy during ERCOT peak demand.

EV Charging Plans Free electricity for EV charging from 11 PM to 5 AM. The energy charge drops to 0 cents/kWh during overnight hours, every night.

Energy Saver Plans Come with up to 2 free Sensi smart thermostats and professional installation (up to $550 value). These plans pair rate savings with smart home hardware.

What Gexa Doesn’t Offer:

• Prepaid / pay-as-you-go plans
• Free nights or free weekends plans
• Time-of-use pricing (outside of EV charging hours)
• Rewards or loyalty programs

The Bill Credit Catch

This is the thing most people miss about Gexa: many of their cheapest advertised rates depend on bill credits.

A plan advertising 8.6 cents/kWh at 1,000 kWh might include a $50-$150 credit that only kicks in if your usage lands within a specific range—say 1,000 to 1,500 kWh. Use 800 kWh or 1,600 kWh? You miss the credit, and your effective rate jumps significantly.

This isn’t unique to Gexa—half the Texas market uses bill credits. But Gexa leans on them heavily. Before you sign up, check the Electricity Facts Label (EFL) and look at rates across 500, 1,000, and 2,000 kWh. If your actual usage doesn’t match the credit sweet spot, that “cheap” plan may not be cheap for you.

Early Termination Fees

• 12-month plans: $150
• 24-month plans: $295
• 36-month plans: Varies by plan
• Variable-rate (Gexa Flex): $0—cancel anytime

Gexa offers a 60-Day Happiness Guarantee on all plans. If you’re unhappy within the first 60 days, you can switch to a different Gexa plan with no penalty. Your contract term restarts with the new plan. This applies once per customer.

Deposit and Credit Requirements

Gexa runs a soft credit check during enrollment. This won’t show up on your credit report or affect your score.

If your credit passes: No deposit. You’re in.

If your credit doesn’t pass: $400 deposit required before service starts. The deposit is refundable.

Ways to avoid the deposit:

• Provide a Utility Credit History letter from your previous provider showing no more than 1 late payment in 12 months
• Be 65 years of age or older (and not delinquent on any electric account)
• Provide evidence of being a victim of family violence

Gexa does not offer prepaid plans. If your credit is bad and $400 upfront isn’t an option, you’ll need to look at providers like Payless Power, Pogo Energy, or other prepaid options.

Customer Service: The Real Story

Gexa has improved here compared to a few years ago, but they’re still not TXU-level.

Phone support:

• Hours: Monday—Friday 7 AM to 8 PM CT, Saturday 8 AM to 2 PM CT
• Sunday: Closed
• Number: 1-866-961-9399

Digital tools:

• Mobile app (iOS and Android) with usage tracking, bill pay, plan management, and smart device controls
• Online account portal available 24/7
• The app and portal are functional and have improved significantly—you can track usage, set up autopay, view EFLs, and manage your plan

What’s missing:

• No live chat on the website
• No Sunday phone support
• Hold times can run long during peak periods

The bottom line: Gexa works best for people who set up autopay, monitor usage through the app, and rarely need to call. If you do need help, weekday support is solid. Just don’t have an emergency on a Sunday.

Pricing in the Current Market

Based on current ComparePower data for CenterPoint (Houston), Gexa’s rates range from roughly 8.6 to 20.4 cents/kWh at 1,000 kWh usage. The lowest rates include bill credits—without those credits, expect the floor to be higher.

All 6 plans currently on ComparePower are 12-month fixed-rate terms with $150 ETFs and 100% green energy. Gexa offers longer terms and other plan types directly through their website and other marketplaces.

Gexa consistently prices within the top 20% of cheapest Texas providers. They’re not always the single cheapest option—that crown rotates between a handful of budget brands every month. But they reliably show up near the top, and the 100% renewable commitment comes at no extra cost.