Energy Texas

Quick Facts

Is Energy Texas good? Energy Texas shares Rhythm Energy’s infrastructure but has significant customer satisfaction problems—F BBB rating and 87% complaint non-response rate warrant serious caution.

• Parent Company: Rhythm Operations (same company as Rhythm Energy)
• Years in Texas: 5
• Best For: Customers who understand the risks and will use the 30-day trial to exit if issues arise
• Avoid If: You want a provider with strong complaint response—consider Rhythm directly instead
• Deposit Required: Conditional (soft credit check that won’t impact your score)

---

Company Overview

Energy Texas is Rhythm Energy with different branding. Same company (Rhythm Operations, LLC), same PUCT certificate (#10279), same Houston headquarters. Different marketing angle.

The operational infrastructure, customer service systems, and corporate backing are identical to Rhythm. If you’ve had good experiences with Rhythm, you’ll get the same quality here. Energy Texas just targets customers who want simple fixed rates without the “green energy” emphasis.

“No-nonsense electricity” is their pitch—and they deliver. Simple fixed-rate plans, competitive pricing, no gimmicks like “free nights” that cost more during the day.

The Rhythm Connection

This matters more than you might think:

Rhythm Operations, LLC runs both brands:

• Rhythm Energy: Their flagship brand, often featured in “best green energy” lists
• Energy Texas: Simpler positioning, focused on straightforward pricing

Same PUCT certificate (#10279). Same Houston headquarters. Same customer service infrastructure. If you’ve had good experiences with Rhythm, you’ll get the same quality here. If you’ve had problems with Rhythm… you know where this is going.

Where Energy Texas Operates

Energy Texas serves deregulated areas statewide including Houston, Dallas–Fort Worth, Austin, San Antonio, and all regions covered by Oncor, CenterPoint, AEP Texas, and TNMP.

Plan Types Offered

Come & Take It 12 12-month fixed-rate plan. Competitive pricing at typical usage levels.

Bigger Than Texas 24 24-month fixed rate for customers wanting longer price protection.

Inflation Fix 36 36-month fixed rate—maximum price stability for those who hate surprises.

All plans include auto-pay and paperless billing discounts.

What They Don’t Offer:

• Prepaid electricity
• Variable-rate plans
• Free nights/weekends
• Time-of-use pricing

The 30-Day Trial

Energy Texas offers something most providers don’t: a 30-day trial period where you can exit penalty-free if you’re not satisfied. That’s actual confidence in their product—or at least good marketing that reduces signup friction.

Soft Credit Checks

Here’s a legitimate differentiator: Energy Texas uses soft credit checks that won’t impact your credit score. You still need decent credit to avoid a deposit, but checking rates won’t leave a hard inquiry on your credit report.

Deposit Requirements

Credit check required, but it’s a soft pull. Good credit typically means no deposit. The company doesn’t publish specific requirements for challenged credit, but the Rhythm infrastructure suggests reasonable flexibility.

No prepaid option if you want to skip credit entirely.

Pricing

Energy Texas competes in the mid-market tier. Not rock-bottom budget pricing, not premium TXU rates. Rates typically land in the 12-13¢/kWh range at 1000 kWh usage—competitive without being the absolute cheapest.

The auto-pay and paperless discounts are built into advertised rates, so make sure you’re enrolled or you’ll pay more.

Customer Service

Contact:

• Phone: Monday-Friday, 8 AM - 8 PM CT; Saturday 9 AM - 3 PM
• Modern online account management with weekly bill predictions
• Refer-a-Friend rewards program

The Saturday hours are a nice touch—most budget providers close for the weekend entirely.

What Our Research Found (February 2026)

We analyzed BBB records, PUCT complaint data, and review platforms. The findings are concerning and contradict the Rhythm association:

Major Red Flags:

• BBB Rating: F (not accredited) [BBB, February 2026]
• 87% complaint non-response rate—failed to respond to 27 of 31 BBB complaints [BBB, February 2026]
• 48 PUCT complaints in just 6 months (August 2025 - January 2026) [PUCT Complaint Database]
• 52% of PUCT complaints are billing-related [PUCT Complaint Database]

Review Platform Variance:

• Google Reviews: 4.2/5 (300 reviews) [Google, February 2026]
• Trustpilot: 2.6/5 (4 reviews, all 1-star) [Trustpilot, February 2026]

Common Complaints:

• Solar buyback program terms changed without proper customer notification
• Contracts sold to other providers without customer consent
• $500 early termination fees despite company-initiated changes
• Poor complaint response (documented in BBB’s 87% non-response rate)

Context: Energy Texas was relaunched in April 2025 under Rhythm Energy management after being acquired from Discount Power. The BBB complaints may include issues from the previous ownership, but the 87% non-response rate occurred under current management.

Bottom Line: Despite the Rhythm Energy connection, Energy Texas has significant customer satisfaction problems. The F BBB rating and 87% complaint non-response rate warrant serious caution. If you want Rhythm-quality service, consider signing up directly with Rhythm Energy instead.

The Bottom Line

Energy Texas shares Rhythm Energy’s infrastructure, but our research shows significant customer satisfaction problems that don’t align with Rhythm’s reputation.

Consider Energy Texas if: You understand the risks, the 30-day trial lets you exit early if issues arise, and you’re okay with potential service problems based on the BBB data.

Look elsewhere if: You want a provider with strong complaint response (Energy Texas has 87% non-response rate), need prepaid options (not available), or want the Rhythm experience (sign up with Rhythm directly—they handle complaints better).