Pulse Power Review

Quick Facts

Is Pulse Power accepting new customers? No. Pulse Power’s website states they are “no longer accepting new enrollments.” The company still serves existing customers but is not signing up new ones.

• Parent Company: Shell plc (via MP2 Energy)
• Years in Texas: 8 (founded 2018)
• PUCT Certificate: #10259
• Best For: Existing customers only—no new enrollments
• Avoid If: You need a new electricity provider
• Deposit Required: Conditional (credit-based; waivers for 65+ and family violence victims)

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Company Overview

Pulse Power launched in 2018 as a Texas-focused retail electricity provider based in Houston. The company positioned itself as a budget-friendly alternative with competitive rates in the deregulated ERCOT market.

That changed in February 2021. Winter Storm Uri exposed financial vulnerabilities across the Texas electricity market, and Pulse Power was among the providers that couldn’t absorb the wholesale price shock. Shell plc’s subsidiary MP2 Energy acquired Pulse Power after the storm. The company’s privacy policy confirms the corporate chain: Pulse Power, LLC is owned by MP2 Energy, which is ultimately part of the Shell plc group.

Since the acquisition, Pulse Power has operated at a diminished level. Their website now displays a clear notice: “Pulse Power is no longer accepting new enrollments.” The company continues to serve existing customers and maintain a payment portal, but it is not competing for new business. Third-party review sites describe it as a “zombie electricity company”—technically alive, but not actively participating in the market.

The original pulsepower.com domain now redirects to Afternic, a domain marketplace. The company’s actual operational website is pulsepowertexas.com.

Where Pulse Power Operates

Pulse Power holds PUCT certificate #10259 and historically served all four major deregulated utility territories in Texas: Oncor (Dallas-Fort Worth), CenterPoint (Houston), AEP Texas (Corpus Christi, parts of South Texas), and TNMP.

Because they are not accepting new customers, service area coverage is only relevant for existing account holders.

Plan Types (Historical)

When Pulse Power was actively enrolling customers, they offered:

Fixed-Rate Plans Standard fixed-rate contracts in 12, 24, and 36-month terms. Straightforward pricing without complex tier structures or time-of-use gimmicks.

Variable-Rate Plans Month-to-month options with rates that changed based on market conditions. No contract commitment.

100% Renewable Energy Plans Pulse Power offered plans backed by 100% renewable energy credits, along with solar options. This contradicts several third-party profiles (including our previous version) that listed them as having no green energy options—the company’s own FAQ page confirms renewable plans were part of their lineup.

Deposit and Credit Check Policy

Pulse Power requires a Social Security number for a credit check at enrollment. Deposits are calculated based on payment history and credit score.

Deposit waiver options:

• Customers age 65 or older with a clean payment history
• Certified victims of family violence

If a deposit is required, it is returned as a bill credit after 12 months of on-time payments with no late fees.

Deposits can be paid by credit card or by calling 833-785-7797.

Customer Service

Pulse Power’s customer service operates on a limited schedule:

• Phone: 833-785-7797 (residential), 866-602-3009 (commercial)
• Email: customercare@pulsepowertexas.com
• Hours: Monday through Friday, 8:00 AM to 5:00 PM
• Languages: English and Spanish

No 24/7 support. No weekend hours. No live chat. For existing customers who need help outside business hours, the online payment portal at pay.pulsepowertexas.com handles bill payments.

Customer reviews on TexasElectricityRatings.com average 2.0 out of 5 stars across 136 reviews. Some customers reported competitive rates and reliable service during the company’s active years. Others cited confusing tiered rate structures and slow customer service response times.

What Happened to Pulse Power

The timeline matters:

2018: Pulse Power launches in the Texas market with aggressive pricing, targeting price-conscious customers who don’t care about brand names.

February 2021: Winter Storm Uri hits Texas. Wholesale electricity prices spike to $9,000/MWh. Several smaller providers collapse. Pulse Power survives but takes heavy financial damage.

Post-Uri: Shell plc’s MP2 Energy subsidiary acquires Pulse Power. The company continues operating but stops actively marketing or acquiring customers.

Current status: The website confirms they are “no longer accepting new enrollments.” The pulsepower.com domain is listed for sale. The operational site at pulsepowertexas.com maintains a payment portal and FAQ for existing customers.

This is a pattern we saw across the Texas market after Uri. Companies without deep financial reserves either folded entirely (Griddy), got acquired and wound down (Pulse Power), or got acquired and absorbed into larger brands. Shell plc has the resources to keep Pulse Power’s lights on for existing customers, but there is no indication they plan to relaunch the brand.

If You’re an Existing Pulse Power Customer

Your electricity service continues as normal. PUCT regulations protect you—your power delivery is handled by your local TDU (Oncor, CenterPoint, AEP, or TNMP), not by Pulse Power. Even if Pulse Power fully ceases operations, you won’t lose electricity. You’ll be transferred to a Provider of Last Resort while you choose a new company.

What to do now:

• Check your contract end date. When it expires, you’ll need to switch to a new provider since Pulse Power isn’t offering renewals to the general market.
• Compare current rates from active providers. The market has moved on, and there are plenty of companies competing for your business at competitive prices.
• Don’t wait until your contract lapses into a month-to-month variable rate. Those rates are almost always higher than what you’d get by actively shopping.

Who Should Consider Pulse Power

Nobody. Pulse Power is not accepting new customers. If you found this page while shopping for electricity, here are active alternatives worth considering:

• Budget-focused: Frontier Utilities, 4Change Energy, or Gexa Energy compete aggressively on price
• Green energy: Green Mountain Energy or Chariot Energy for renewable plans
• Large provider stability: TXU Energy or Reliant Energy if corporate backing matters to you