Best Electricity Companies for Customer Service in Texas

Best Texas electricity for customer service: TXU Energy (24/7, fast calls). Runners-up: Reliant, Constellation.

Best for: Best overall customer service

TXU Energy

24/7 support with 5-minute average call time - highest PUCT rating and 4.9/5 customer service score

You want plan variety: free nights, seasonal discounts, solar, EV chargingYou value 24/7 phone support that actually picks upYou're staying 1-2 years and want the 60-day satisfaction guarantee as a safety net

Price position: Competitive

Read Review

Best for: Best multi-channel support

Reliant Energy

Award-winning 24/7 chat/phone/email support, 4.9/5 service rating despite billing complaints

You want time-of-use plans that actually work--Truly Free Nights/Weekends are the real deal if you shift usageYou need prepaid power with no credit check and no depositYou value a solid mobile app and 24/7 customer support

Price position: Competitive

Read Review

Best for: Best service ratings

Constellation

Top 5/5 customer service score in 2025 survey - friendly reps but high call volume at times

You want a Fortune 500-backed provider with real generating assets behind the nameClean energy matters--and you want it from a company that actually owns power plantsYou prefer simple fixed-rate plans without free-nights gimmicks or tiered pricing games

Price position: Competitive

Read Review

Best for: Best budget option with good service

TriEagle Energy

4.2/5 with Silver Tier Award - transparent pricing, prompt service, but some billing error reports

You want simple fixed-rate electricity with no usage tiers or gimmicksYou want Vistra Corp stability at a lower price point than TXUSame-day connection matters--sign up by 2pm CST Monday through Saturday

Price position: Competitive

Read Review

Best for: Best long-term reliability

Cirro Energy

Known for fixed-rate plans and excellent customer service since 2001

You want green energy baked into every plan--no premium, no special tierYou prefer simple fixed-rate plans without free nights/weekends complexityYou want NRG's Fortune 500 stability without Reliant's upselling or Green Mountain's premium

Price position: Competitive

Read Review

How This Was Decided

These companies are featured based on what matters for this category:

24/7 support availability vs business hours only
PUCT complaint rating (5-star system based on complaints per 1,000 customers)
Average call wait times and response speed
BBB rating and complaint resolution track record
Customer service scores from independent surveys (not company-selected testimonials)