Best Electricity Companies for Customer Service in Texas

Texas electricity companies ranked by actual customer service: PUCT ratings, hold times, BBB scores. TXU leads with 5-min calls. Who to avoid.

#1

TXU Energy

4

24/7 support with 5-minute average call time - highest PUCT rating and 4.9/5 customer service score

You're staying put for 2-3 years and want rate stabilityYour credit score is 650+ (otherwise, expect a deposit)You actually use their 24/7 phone support
Price position: Competitive
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#2

Reliant Energy

4

Award-winning 24/7 chat/phone/email support, 4.9/5 service rating despite billing complaints

You'll actually use Reliant Rewards (worth $50-$100/year if you do)You want a legit mobile appYou're already an NRG customer and want everything in one place
Price position: Competitive
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#3

Constellation

4

Perfect 5/5 customer service score in 2025 survey - friendly reps but high call volume at times

Carbon-free energy mattersYour business has sustainability commitments that require real clean energy sourcingYou want simple fixed-rate plans without promotional games
Price position: Competitive
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#4

TriEagle Energy

4

4.2/5 with Silver Tier Award - transparent pricing, prompt service, but some billing error reports

You want simple, straightforward fixed-rate electricityVistra Corp stability matters more than the lowest priceSame-day connection is critical (sign up by 6:30pm CST)
Price position: Competitive
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#5

Cirro Energy

4

Known for fixed-rate plans and excellent customer service since 2001

You want green energy baked into every planYou like the 30-day satisfaction guarantee (cancel penalty-free)You want NRG stability without the Reliant upselling
Price position: Competitive
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How We Ranked These Companies

For this "best electricity companies for customer service in texas" ranking, we weighted these factors:

  • 24/7 support availability vs business hours only
  • PUCT complaint rating (5-star system based on complaints per 1,000 customers)
  • Average call wait times and response speed
  • BBB rating and complaint resolution track record
  • Customer service scores from independent surveys (not company-selected testimonials)

Important: We don't get paid more to rank one company higher. These rankings are based on research, not affiliate deals.

Compare These Providers Head-to-Head

Can't decide between our top picks? See how they stack up against each other.

Constellation vs Reliant Energy
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Constellation vs Txu Energy
→
Txu Energy vs Reliant Energy
→
See all comparisons →

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Why This Page Exists

This page answers: "Who's the electricity companies for customer service in texas in Texas?" It's about company quality, not today's prices. For current rates, check our plans page.