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Green Mountain Energy
NRG Energy (NYSE: NRG)
VS
Frontier Utilities logo
Frontier Utilities
Centrica plc

Green Mountain Energy vs Frontier Utilities

Complaint Comparison

PUCT Data • Jul-Dec 2025

Green Mountain Energy

2.7per 10k
Below avg
Top: Billing

Frontier Utilities

5.6per 10k
Average
Top: Billing

Green Mountain Energy has 2.9 fewer complaints per 10k customers

Trust & Reputation

External ratings comparison

Source
Green Mountain Energy
Frontier Utilities
BBB Rating
A+
Not Accredited
View Profile
Winner
Not Rated
Not Accredited
View Profile
Google Reviews
4.0
3.7K+ reviews
4.7
15K+ reviews
Winner
Trustpilot
2.8
Poor
3 reviews (limited)
View Profile
1.7
Bad
18 reviews (limited)
View Profile
Trust Score(weighted)
4.5
out of 5.0
4.7
out of 5.0
Winner

Trust Score is a weighted average: Google (40%), BBB (35%), Trustpilot (25%)

The Verdict

Choose Green Mountain Energy if...
  • You'll pay $250-$400/year extra for genuine renewable energy sourcing
  • Environmental track record matters, not just a 'green' checkbox
  • You want 27 years of renewable energy receipts, not a recent marketing pivot
  • Your credit is good and you don't need prepaid
Choose Frontier Utilities if...
  • Price is your #1 priority--save $200-$350/year vs TXU and Reliant
  • You set up autopay and never call customer service
  • Green energy is nice-to-have, not must-have
  • You'd rather donate $250/year to charity yourself than pay Green Mountain's premium

Category Breakdown

Price Shoppers
Frontier Utilities

Frontier is 15-25% cheaper than Green Mountain

Green Energy
Green Mountain Energy

Green Mountain sources from actual wind/solar farms; Frontier's green is secondary

Customer Service
Tie

Both are mid-tier; neither is great, neither is terrible

Plan Variety
Frontier Utilities

Frontier offers green + traditional options; Green Mountain is all-green

Company Stability
Green Mountain Energy

NRG backing vs Centrica--both solid, but NRG is larger

Side-by-Side Comparison

Feature Green Mountain Energy Frontier Utilities
Parent Company NRG Energy (NYSE: NRG) Centrica plc
Years in Texas 27 15
Service Areas Oncor, CenterPoint, AEP, TNMP Oncor, CenterPoint, AEP, TNMP
Fixed-Rate Plans
Free Nights/Weekends
Prepaid Options
Green Energy 100% renewable (all plans) Available as option
Rewards Program No No
Deposit Required Conditional Conditional
24/7 Support

At a Glance

FactorGreen Mountain EnergyFrontier Utilities
Best ForGreen energy puristsBudget-conscious shoppers
Price LevelPremium (green tax)Budget (10-15% below big brands)
Years in Texas2715
Prepaid AvailableNoNo
Green PlansAll plans are 100% renewableAvailable as option

Bottom Line: This is a values question. Green Mountain costs $250-$400/year more but sources from actual renewable infrastructure. Frontier saves you money on identical grid electricity.


The Short Answer

How much is genuine renewable energy worth to you?

Green Mountain: $250-$400/year premium for 27 years of real renewable energy sourcing from Texas wind farms and solar installations.

Frontier: Pocket the savings. Same electrons hit your meter. Donate the difference to an environmental charity if you want—you’d do more good with $300 than Green Mountain’s premium accomplishes.

This comparison comes down to one question: Is funding renewable infrastructure through your electricity bill worth $25-$35/month?

Overview

Green Mountain Energy went 100% renewable in 1997—five years before Texas deregulated. They contract directly with Texas wind farms and solar generators. Your premium funds actual renewable infrastructure, not paper certificates.

Frontier Utilities skips the marketing budgets and passes savings to you. 10-15% below TXU and Reliant on most plans. They offer green options, but nobody picks Frontier for environmental credentials.

NRG Energy (NYSE: NRG) owns Green Mountain. Centrica plc (LSE: CNA) owns Frontier. Both are stable. Neither is going bankrupt.

The Price Difference

Let’s do the math.

Average Texas household: 1,200 kWh/month

Green Mountain rate: 12-14 cents/kWh (typically) Frontier rate: 9-11 cents/kWh (typically)

Monthly difference: $25-$40 Annual difference: $300-$480

That’s real money. The question is whether genuine renewable sourcing justifies it.

Green Energy: Authentic vs. Available

Green Mountain wins on authenticity. Not even close.

Green Mountain’s approach:

  • Contracts directly with Texas wind farms
  • Sources from actual solar installations
  • 27 years of renewable-only operation
  • Can tell you exactly where your electricity comes from
  • Your premium funds new renewable infrastructure

Frontier’s approach:

  • Offers green plans as an option
  • Uses Renewable Energy Certificates (RECs) like most providers
  • Green is a checkbox, not a mission
  • Budget rates remain the priority

If you choose Green Mountain, your money actually supports renewable energy infrastructure. If you choose Frontier’s green plan, you’re buying the same paper credits TXU sells.

Customer Service: Neither Wins

Both companies invest in rates over support. You’ll notice.

Green Mountain:

  • Phone wait times: 10-15 minutes average
  • Functional website, nothing impressive
  • Staff understand renewable energy—ask questions, get real answers
  • No prepaid, no 24/7 support

Frontier:

  • Phone wait times: 20-30 minutes average
  • Website looks like 2012
  • Daily usage texts are useful
  • No prepaid, no 24/7 support

If customer service quality drives your decision, look at TXU or Reliant. Neither Green Mountain nor Frontier prioritizes support.

Plan Variety

Frontier offers more flexibility.

Green Mountain plans:

  • Fixed-rate renewable (12-36 months)
  • Variable-rate renewable
  • That’s it. Everything is green.

Frontier plans:

  • Fixed-rate (1-36 months)
  • Variable-rate
  • Green options (if you want them)
  • Traditional options (if you don’t)

Green Mountain doesn’t offer non-renewable plans—by design. If you want conventional electricity from Green Mountain, you can’t have it. Frontier gives you the choice.

The Environmental Math

Here’s the honest calculation:

Option A: Pay Green Mountain’s $300/year premium. Your money funds Texas wind/solar infrastructure through direct contracts.

Option B: Pay Frontier’s budget rates. Donate $300/year to a renewable energy nonprofit. Your money probably accomplishes more because you’re not paying NRG’s overhead.

Green Mountain is legitimate. But they’re also a subsidiary of NRG Energy, a Fortune 500 corporation that profits from conventional electricity too. Your premium funds real renewable infrastructure, but also corporate overhead, executive salaries, and shareholder returns.

If maximum environmental impact is your goal, run the numbers on direct charitable giving vs. Green Mountain’s premium.

The Verdict

Choose Green Mountain if:

  • Genuine renewable energy sourcing is worth $25-$35/month to you
  • You want 27 years of environmental receipts, not marketing pivots
  • You’ll feel good knowing your electricity comes from actual wind farms
  • The convenience of supporting renewables through your power bill matters

Choose Frontier if:

  • Price matters more than energy source
  • You’d rather donate savings to environmental causes yourself
  • Green energy is nice-to-have, not essential
  • You set up autopay and never think about electricity

The real question: Is $300/year for genuine renewable sourcing the best use of your environmental budget? Green Mountain is legitimate, but your $300 might do more good elsewhere.

Company Profiles

Company Snapshots

Green Mountain Energy

Parent Company
NRG Energy (NYSE: NRG)
Years in Texas
27+
Headquarters
Austin, Texas
Deposit Required
conditional
Read full Green Mountain Energy review →

Frontier Utilities

Parent Company
Centrica plc
Years in Texas
15+
Headquarters
Houston, Texas
Deposit Required
conditional
Read full Frontier Utilities review →

"I like that it searched multiple companies for me. So I don't have to search one by one. Saves time."

— Lacy L., Texas

See Current Rates

Compare current plans from both companies.

Still deciding? Call (877) 418-2140 — Local Texans

Frequently Asked Questions

Q: When should I choose Green Mountain Energy over Frontier Utilities?
A:

You'll pay $250-$400/year extra for genuine renewable energy sourcing. Environmental track record matters, not just a 'green' checkbox. You want 27 years of renewable energy receipts, not a recent marketing pivot. Your credit is good and you don't need prepaid.

Q: When should I choose Frontier Utilities over Green Mountain Energy?
A:

Price is your #1 priority--save $200-$350/year vs TXU and Reliant. You set up autopay and never call customer service. Green energy is nice-to-have, not must-have. You'd rather donate $250/year to charity yourself than pay Green Mountain's premium.

Q: What is the main difference between Green Mountain Energy and Frontier Utilities?
A:

Green Mountain Energy wins on green energy, company stability. Frontier Utilities wins on price shoppers, plan variety. Both deliver identical electricity through the same wires—the difference is pricing structure, customer service, and plan options.