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Gexa Energy logo
Gexa Energy
NextEra Energy (NYSE: NEE)
VS
Pulse Power logo
Pulse Power
Independent

Gexa Energy vs Pulse Power

Complaint Comparison

PUCT Data • Jul-Dec 2025

Gexa Energy

2.8per 10k
Below avg
Top: Billing

Pulse Power

5.2per 10k
Average
Top: Billing

Gexa Energy has 2.4 fewer complaints per 10k customers

Trust & Reputation

External ratings comparison

Source
Gexa Energy
Pulse Power
BBB Rating
C
Not Accredited
View Profile
Winner
Not Rated
Not Accredited
View Profile
Google Reviews
4.8
24K+ reviews
Winner
2.9
136+ reviews
Trustpilot
1.5
Poor
32 reviews
View Profile
Winner
No data
Trust Score(weighted)
3.2
out of 5.0
Winner
2.9
out of 5.0

Trust Score is a weighted average: Google (40%), BBB (35%), Trustpilot (25%)

The Verdict

Choose Gexa Energy if...
  • NextEra's $150B backing lets you sleep at night
  • 22 years of track record beats 4 years of low rates
  • You want green energy options--Pulse Power doesn't have any
  • You'd rather pay slightly more for a company that'll definitely exist
Choose Pulse Power if...
  • Price is your only consideration and you accept startup risk
  • You're comfortable shopping again if they exit the market
  • You want the absolute lowest rate available right now
  • Corporate backing doesn't matter if PUCT licensed them

Category Breakdown

Price
Pulse Power

Pulse Power undercuts everyone--that's their entire business model

Corporate Stability
Gexa Energy

NextEra ($150B Fortune 500) vs independent startup--no contest

Green Energy
Gexa Energy

Gexa offers 100% renewable; Pulse Power offers nothing

Track Record
Gexa Energy

22 years vs 4 years--Gexa has survived multiple market cycles

Customer Service
Gexa Energy

Both basic, but Gexa has actual infrastructure

Side-by-Side Comparison

Feature Gexa Energy Pulse Power
Parent Company NextEra Energy (NYSE: NEE) Independent
Years in Texas 22 4
Service Areas Oncor, CenterPoint, AEP, TNMP Oncor, CenterPoint, AEP, TNMP
Fixed-Rate Plans
Variable Plans
Prepaid Options
Green Energy
Contract Lengths 6-36 months 6-24 months
Deposit Required Conditional Conditional
Credit Check
Market Cap Backing $150B+ None

At a Glance

FactorGexa EnergyPulse Power
Best ForRate shoppers who want stabilityRock-bottom price hunters
Price LevelBudget (top 5)Ultra-budget (often cheapest)
Years in Texas224
Parent CompanyNextEra Energy ($150B+)Independent
Green PlansYesNo
Prepaid AvailableNoNo

Bottom Line: Pulse Power is cheaper. Gexa is safer. You’re betting on whether saving $100-150/year is worth the uncertainty of a 4-year-old company with no corporate backing.


The Short Answer

This comparison is about one thing: how much uncertainty are you willing to accept for lower rates?

Pulse Power consistently undercuts established providers by 10-15%. They launched in 2020, survived Winter Storm Uri, and operate on thin margins with minimal overhead. No Fortune 500 parent. No decades of track record. No marketing budget. Just low rates for people who treat electricity like a commodity.

Gexa Energy isn’t the cheapest, but they’re in the top 5. NextEra Energy (the world’s largest renewable energy producer) owns them. $150+ billion in corporate backing. 22 years in Texas. They’re not exciting—they’re reliable.

The savings are real: Pulse Power might save you $100-150/year over Gexa. The risk is also real: independent providers have exited the Texas market during wholesale price spikes. PUCT regulations protect you from losing money, but you’d need to shop again mid-contract.

If “probably fine” works for you, Pulse Power saves money. If you want “definitely fine,” Gexa is worth the small premium.

Company Backgrounds

Gexa Energy operates like a utility company that happens to be in deregulated markets. NextEra Energy [NYSE: NEE] owns them—the same company that operates Florida Power & Light and generates more wind and solar power than anyone on Earth. Market cap over $150 billion. Gexa has been in Texas since 2003, through multiple market cycles, price spikes, and crises.

Pulse Power launched in 2020 with one bet: undercut everyone on price and win customers who comparison shop. Four years is young for an electricity company. No Fortune 500 backing. No cushion against wholesale price spikes. They survived Winter Storm Uri, which culled several small providers—that’s meaningful. But surviving one crisis isn’t the same as weathering every crisis.

The Risk Calculation

Let’s be honest about what you’re risking with Pulse Power:

Worst case scenario: Pulse Power exits the market. PUCT regulations kick in. Your electricity continues uninterrupted while you transfer to a Provider of Last Resort. You then shop for a new plan, possibly at higher rates than your original contract.

Realistic inconvenience: You have to switch providers mid-contract and spend an hour comparing rates again.

What you’re NOT risking: Your power being shut off, losing money, or service disruption. PUCT requires all providers to meet financial standards, and the transfer process is regulated.

The question: Is $100-150/year in savings worth the hassle of potentially switching mid-contract? For some people, absolutely. For others, the peace of mind of NextEra backing is worth a small premium.

Pricing Comparison

Pulse Power typically runs 10-15% cheaper than Gexa, which itself is 10-15% cheaper than premium brands like TXU or Reliant.

On average Texas usage (1,000 kWh/month):

  • Pulse Power might save you $10-15/month over Gexa
  • That’s $120-180/year in potential savings
  • You’re trading Fortune 500 stability for budget rates

Both companies offer straightforward fixed-rate plans without gimmicks. No free nights that secretly jack up daytime rates. No tiered pricing that punishes you for using more (or less) than expected.

What You Get (And Don’t Get)

FeatureGexaPulse Power
Fixed-rate plansYes (6-36 months)Yes (6-24 months)
Variable plansYesYes
Green energyYes (100% renewable)No
PrepaidNoNo
Free nightsNoNo
Rewards programNoNo
Mobile appBasicBasic

The green energy gap: If renewable energy matters to you, this comparison is over. Gexa offers 100% renewable options; Pulse Power offers nothing. You can’t buy green electricity from Pulse Power at any price.

Customer Service Reality

Neither company wins awards for customer service. Both run lean operations without the polished apps and 24/7 call centers of premium providers.

Gexa: Phone wait times of 15-25 minutes. Website works. Bill pay works. That’s about it. But they have actual infrastructure—staff, systems, resources. When something goes wrong, there’s someone to call.

Pulse Power: Minimal customer service infrastructure. Low overhead is how they offer low rates. If you need help, you’ll wait. If you have a complex billing dispute, expect frustration.

Both companies assume you know what you’re doing. Set up autopay, check your bill monthly, don’t call unless necessary. If that’s you, you’ll be fine with either. If you need hand-holding, neither company delivers—but at least Gexa has more resources to draw on.

The Verdict

Choose Gexa if:

  • NextEra’s $150B backing helps you sleep at night
  • You’ve seen small providers exit the market and don’t want that hassle
  • Green energy options matter to you
  • You want 22 years of track record over 4 years of low rates
  • “Top 5 cheapest” is good enough—you don’t need “absolute cheapest”

Choose Pulse Power if:

  • Price is your only consideration
  • You’re comfortable switching providers if they exit the market
  • You don’t care about green energy
  • You understand PUCT regulations protect you if things go wrong
  • Saving $100-150/year is worth the uncertainty to you

The nuanced answer: Gexa is the safer bet for most people. The savings with Pulse Power are real but come with real uncertainty. If you’re laser-focused on the lowest rate and willing to shop again if necessary, Pulse Power delivers. If you want to set it and forget it with a company that’ll definitely exist in 5 years, pay slightly more for Gexa.

Company Profiles

Company Snapshots

Gexa Energy

Parent Company
NextEra Energy (NYSE: NEE)
Years in Texas
22+
Headquarters
Houston, Texas
Deposit Required
conditional
Read full Gexa Energy review →

Pulse Power

Parent Company
Independent
Years in Texas
4+
Headquarters
Houston, Texas
Deposit Required
conditional
Read full Pulse Power review →

"I like that it searched multiple companies for me. So I don't have to search one by one. Saves time."

— Lacy L., Texas

View Company Profiles

Read full profiles to decide which fits your needs.

Pulse Power Profile
Still deciding? Call (877) 418-2140 — Local Texans

Frequently Asked Questions

Q: When should I choose Gexa Energy over Pulse Power?
A:

NextEra's $150B backing lets you sleep at night. 22 years of track record beats 4 years of low rates. You want green energy options--Pulse Power doesn't have any. You'd rather pay slightly more for a company that'll definitely exist.

Q: When should I choose Pulse Power over Gexa Energy?
A:

Price is your only consideration and you accept startup risk. You're comfortable shopping again if they exit the market. You want the absolute lowest rate available right now. Corporate backing doesn't matter if PUCT licensed them.

Q: What is the main difference between Gexa Energy and Pulse Power?
A:

Gexa Energy wins on corporate stability, green energy, track record, customer service. Pulse Power wins on price. Both deliver identical electricity through the same wires—the difference is pricing structure, customer service, and plan options.