Gexa Energy vs Pulse Power
Complaint Comparison
PUCT Data • Jul-Dec 2025
Gexa Energy
Pulse Power
Gexa Energy has 2.4 fewer complaints per 10k customers
Trust & Reputation
External ratings comparison
Trust Score is a weighted average: Google (40%), BBB (35%), Trustpilot (25%)
The Verdict
- NextEra's $150B backing lets you sleep at night
- 22 years of track record beats 4 years of low rates
- You want green energy options--Pulse Power doesn't have any
- You'd rather pay slightly more for a company that'll definitely exist
- Price is your only consideration and you accept startup risk
- You're comfortable shopping again if they exit the market
- You want the absolute lowest rate available right now
- Corporate backing doesn't matter if PUCT licensed them
Category Breakdown
Pulse Power undercuts everyone--that's their entire business model
NextEra ($150B Fortune 500) vs independent startup--no contest
Gexa offers 100% renewable; Pulse Power offers nothing
22 years vs 4 years--Gexa has survived multiple market cycles
Both basic, but Gexa has actual infrastructure
Side-by-Side Comparison
| Feature | Gexa Energy | Pulse Power |
|---|---|---|
| Parent Company | NextEra Energy (NYSE: NEE) | Independent |
| Years in Texas | 22 | 4 |
| Service Areas | Oncor, CenterPoint, AEP, TNMP | Oncor, CenterPoint, AEP, TNMP |
| Fixed-Rate Plans | ||
| Variable Plans | ||
| Prepaid Options | ||
| Green Energy | ||
| Contract Lengths | 6-36 months | 6-24 months |
| Deposit Required | Conditional | Conditional |
| Credit Check | ||
| Market Cap Backing | $150B+ | None |
At a Glance
| Factor | Gexa Energy | Pulse Power |
|---|---|---|
| Best For | Rate shoppers who want stability | Rock-bottom price hunters |
| Price Level | Budget (top 5) | Ultra-budget (often cheapest) |
| Years in Texas | 22 | 4 |
| Parent Company | NextEra Energy ($150B+) | Independent |
| Green Plans | Yes | No |
| Prepaid Available | No | No |
Bottom Line: Pulse Power is cheaper. Gexa is safer. You’re betting on whether saving $100-150/year is worth the uncertainty of a 4-year-old company with no corporate backing.
The Short Answer
This comparison is about one thing: how much uncertainty are you willing to accept for lower rates?
Pulse Power consistently undercuts established providers by 10-15%. They launched in 2020, survived Winter Storm Uri, and operate on thin margins with minimal overhead. No Fortune 500 parent. No decades of track record. No marketing budget. Just low rates for people who treat electricity like a commodity.
Gexa Energy isn’t the cheapest, but they’re in the top 5. NextEra Energy (the world’s largest renewable energy producer) owns them. $150+ billion in corporate backing. 22 years in Texas. They’re not exciting—they’re reliable.
The savings are real: Pulse Power might save you $100-150/year over Gexa. The risk is also real: independent providers have exited the Texas market during wholesale price spikes. PUCT regulations protect you from losing money, but you’d need to shop again mid-contract.
If “probably fine” works for you, Pulse Power saves money. If you want “definitely fine,” Gexa is worth the small premium.
Company Backgrounds
Gexa Energy operates like a utility company that happens to be in deregulated markets. NextEra Energy [NYSE: NEE] owns them—the same company that operates Florida Power & Light and generates more wind and solar power than anyone on Earth. Market cap over $150 billion. Gexa has been in Texas since 2003, through multiple market cycles, price spikes, and crises.
Pulse Power launched in 2020 with one bet: undercut everyone on price and win customers who comparison shop. Four years is young for an electricity company. No Fortune 500 backing. No cushion against wholesale price spikes. They survived Winter Storm Uri, which culled several small providers—that’s meaningful. But surviving one crisis isn’t the same as weathering every crisis.
The Risk Calculation
Let’s be honest about what you’re risking with Pulse Power:
Worst case scenario: Pulse Power exits the market. PUCT regulations kick in. Your electricity continues uninterrupted while you transfer to a Provider of Last Resort. You then shop for a new plan, possibly at higher rates than your original contract.
Realistic inconvenience: You have to switch providers mid-contract and spend an hour comparing rates again.
What you’re NOT risking: Your power being shut off, losing money, or service disruption. PUCT requires all providers to meet financial standards, and the transfer process is regulated.
The question: Is $100-150/year in savings worth the hassle of potentially switching mid-contract? For some people, absolutely. For others, the peace of mind of NextEra backing is worth a small premium.
Pricing Comparison
Pulse Power typically runs 10-15% cheaper than Gexa, which itself is 10-15% cheaper than premium brands like TXU or Reliant.
On average Texas usage (1,000 kWh/month):
- Pulse Power might save you $10-15/month over Gexa
- That’s $120-180/year in potential savings
- You’re trading Fortune 500 stability for budget rates
Both companies offer straightforward fixed-rate plans without gimmicks. No free nights that secretly jack up daytime rates. No tiered pricing that punishes you for using more (or less) than expected.
What You Get (And Don’t Get)
| Feature | Gexa | Pulse Power |
|---|---|---|
| Fixed-rate plans | Yes (6-36 months) | Yes (6-24 months) |
| Variable plans | Yes | Yes |
| Green energy | Yes (100% renewable) | No |
| Prepaid | No | No |
| Free nights | No | No |
| Rewards program | No | No |
| Mobile app | Basic | Basic |
The green energy gap: If renewable energy matters to you, this comparison is over. Gexa offers 100% renewable options; Pulse Power offers nothing. You can’t buy green electricity from Pulse Power at any price.
Customer Service Reality
Neither company wins awards for customer service. Both run lean operations without the polished apps and 24/7 call centers of premium providers.
Gexa: Phone wait times of 15-25 minutes. Website works. Bill pay works. That’s about it. But they have actual infrastructure—staff, systems, resources. When something goes wrong, there’s someone to call.
Pulse Power: Minimal customer service infrastructure. Low overhead is how they offer low rates. If you need help, you’ll wait. If you have a complex billing dispute, expect frustration.
Both companies assume you know what you’re doing. Set up autopay, check your bill monthly, don’t call unless necessary. If that’s you, you’ll be fine with either. If you need hand-holding, neither company delivers—but at least Gexa has more resources to draw on.
The Verdict
Choose Gexa if:
- NextEra’s $150B backing helps you sleep at night
- You’ve seen small providers exit the market and don’t want that hassle
- Green energy options matter to you
- You want 22 years of track record over 4 years of low rates
- “Top 5 cheapest” is good enough—you don’t need “absolute cheapest”
Choose Pulse Power if:
- Price is your only consideration
- You’re comfortable switching providers if they exit the market
- You don’t care about green energy
- You understand PUCT regulations protect you if things go wrong
- Saving $100-150/year is worth the uncertainty to you
The nuanced answer: Gexa is the safer bet for most people. The savings with Pulse Power are real but come with real uncertainty. If you’re laser-focused on the lowest rate and willing to shop again if necessary, Pulse Power delivers. If you want to set it and forget it with a company that’ll definitely exist in 5 years, pay slightly more for Gexa.
Related Pages
Company Profiles
Related Comparisons
Company Snapshots
Gexa Energy
- Parent Company
- NextEra Energy (NYSE: NEE)
- Years in Texas
- 22+
- Headquarters
- Houston, Texas
- Deposit Required
- conditional
Pulse Power
- Parent Company
- Independent
- Years in Texas
- 4+
- Headquarters
- Houston, Texas
- Deposit Required
- conditional
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Frequently Asked Questions
Q: When should I choose Gexa Energy over Pulse Power? ▼
NextEra's $150B backing lets you sleep at night. 22 years of track record beats 4 years of low rates. You want green energy options--Pulse Power doesn't have any. You'd rather pay slightly more for a company that'll definitely exist.
Q: When should I choose Pulse Power over Gexa Energy? ▼
Price is your only consideration and you accept startup risk. You're comfortable shopping again if they exit the market. You want the absolute lowest rate available right now. Corporate backing doesn't matter if PUCT licensed them.
Q: What is the main difference between Gexa Energy and Pulse Power? ▼
Gexa Energy wins on corporate stability, green energy, track record, customer service. Pulse Power wins on price. Both deliver identical electricity through the same wires—the difference is pricing structure, customer service, and plan options.