Gexa Energy vs Payless Power
Complaint Comparison
PUCT Data • Jul-Dec 2025
Gexa Energy
Payless Power
Gexa Energy has 4.7 fewer complaints per 10k customers
Trust & Reputation
External ratings comparison
Trust Score is a weighted average: Google (40%), BBB (35%), Trustpilot (25%)
The Verdict
- Your credit is fine--Gexa's rates are 15-25% lower than prepaid
- You can afford a deposit if needed--it pays itself back in 3-4 months
- You don't want the mental load of monitoring your balance daily
- You want green energy options--Payless Power doesn't have any
- Your credit is rough and you can't pass a credit check anywhere
- You need power today with no deposit and no questions
- You prefer pay-as-you-go budgeting like a prepaid phone
- You're rebuilding credit and need 6-12 months to improve your score
Category Breakdown
Prepaid costs 15-25% more--that's the poverty premium
Payless approves everyone--no credit check, no deposit
Gexa offers 100% renewable; Payless offers nothing
Payless connects same day by 4pm; Gexa is next business day
Payless has 4.8 stars; Gexa is basic but consistent
Side-by-Side Comparison
| Feature | Gexa Energy | Payless Power |
|---|---|---|
| Parent Company | NextEra Energy (NYSE: NEE) | Independent |
| Years in Texas | 22 | 20 |
| Service Areas | Oncor, CenterPoint, AEP, TNMP | Oncor, CenterPoint, AEP, TNMP |
| Fixed-Rate Plans | ||
| Prepaid Options | ||
| Green Energy | ||
| Credit Check Required | ||
| Deposit Required | Conditional | No |
| Same-Day Connection | No (next business day) | Yes (by 4pm) |
| Customer Rating | Average | 4.8/5 stars |
| Daily Balance Alerts | No | Yes |
At a Glance
| Factor | Gexa Energy | Payless Power |
|---|---|---|
| Best For | Credit-qualified rate shoppers | Credit-challenged customers |
| Price Level | Budget (top 5 cheapest) | Prepaid premium (15-25% higher) |
| Years in Texas | 22 | 20 |
| Credit Check | Required | Not required |
| Deposit | Conditional | Never |
| Same-Day Service | No | Yes (by 4pm) |
| Green Plans | Yes | No |
Bottom Line: If your credit is fine, Gexa saves you $300-500/year. If your credit is rough and you can’t pass a check anywhere, Payless Power is the best prepaid option in Texas. Different products for different situations.
The Short Answer
This isn’t really a comparison—it’s a decision tree:
Can you pass a credit check?
- Yes → Choose Gexa. Save 15-25% on identical electricity.
- No → Choose Payless Power. Pay the prepaid premium, but get power without deposit or credit requirements.
Prepaid electricity costs more. Period. On a $150/month bill, prepaid rates add $25-40 extra—that’s $300-$500/year you’re paying for the privilege of no credit check. It’s not fair. It’s the math.
If you have a choice, traditional fixed-rate plans like Gexa are always cheaper. Even if you need to pay a $100-$200 deposit with Gexa, that deposit pays itself back in 3-4 months through rate savings.
If you don’t have a choice, Payless Power is the best prepaid provider in Texas. 4.8-star ratings. 20 years of track record. Same-day connection. Daily balance alerts. They’ve built a good product for people in a bad situation.
The Poverty Premium Problem
Let’s be direct about what prepaid electricity really is: a poverty premium.
People with bad credit pay 15-25% more for identical electricity. Same wires. Same grid. Same electrons. The only difference is who bears the risk of non-payment. Prepaid providers like Payless Power manage that risk by charging higher rates and cutting off power when balances hit zero.
The numbers:
- Average Texas home: ~1,000 kWh/month
- Gexa fixed-rate: ~$100-120/month
- Payless prepaid: ~$130-150/month
- Annual difference: $300-500
That $300-$500 is what bad credit costs in Texas electricity. We didn’t design this system—we’re just telling you how it works.
When Gexa Makes Sense
Choose Gexa if:
-
Your credit score is 650+: No deposit required. Straightforward signup. Lowest rates available.
-
You can scrape together a deposit: Even if your credit is borderline, paying $100-$200 upfront for Gexa saves you $300-$500/year in rate differences. The deposit pays itself back in 3-4 months.
-
You have a letter from your previous provider: 12 months of on-time payments gets you a letter of credit that waives Gexa’s deposit requirement.
-
Green energy matters to you: Gexa offers 100% renewable options. Payless offers nothing.
-
You don’t want to monitor your balance daily: Traditional billing means one bill per month. Prepaid means watching your balance deplete in real-time, especially when August AC kicks in.
When Payless Power Makes Sense
Choose Payless Power if:
-
Your credit is genuinely bad: Bankruptcies, collections, no credit history. Payless approves everyone. Period.
-
You need power today: Sign up by 4pm, connected same day. No waiting for credit approval or deposit processing.
-
You’re rebuilding credit: Use prepaid for 6-12 months while your score improves, then switch to Gexa and save $300-$500/year.
-
You genuinely prefer pay-as-you-go: Some people like the budgeting discipline of prepaid. You see exactly what you’re spending, daily.
-
You move frequently: Short-term rentals, temporary housing, uncertain situations. Prepaid has no contracts, no ETFs, no commitment.
Company Comparisons
Gexa Energy: NextEra Energy [NYSE: NEE] owns them—$150+ billion market cap, largest renewable energy producer in the world. 22 years in Texas. Low rates because they don’t advertise. Basic customer service because they run lean.
Payless Power: Independent company, 20 years in Texas since 2005. They’ve built the best prepaid operation in the state: 4.8-star Google ratings, Texas-based support, bilingual service, daily balance alerts that actually help. Prepaid isn’t easy to do well—Payless figured it out.
The Math That Matters
If your credit qualifies for Gexa:
- Gexa annual cost: ~$1,200-1,440
- Payless annual cost: ~$1,560-1,800
- You save: $300-500/year with Gexa
If your credit requires a deposit:
- Gexa deposit: $100-200 (refundable after 12 months)
- Break-even point: 3-4 months
- After year 1, you’re $100-300 ahead with Gexa
If your credit can’t pass anywhere:
- Payless is your best option
- Build 12 months of on-time payment history
- Get a letter of credit
- Switch to Gexa and start saving
What Each Provider Offers
| Feature | Gexa | Payless Power |
|---|---|---|
| Fixed-rate plans | Yes (6-36 months) | Yes (6-12 months) |
| Prepaid | No | Yes |
| Green energy | Yes (100% renewable) | No |
| Same-day connection | No | Yes (by 4pm) |
| Daily balance alerts | No | Yes |
| Mobile app | Basic | Good |
| 24/7 support | No | No (business hours) |
| Credit check | Yes | No |
| Deposit | Conditional | Never |
The Verdict
This isn’t about which company is better. It’s about which product fits your situation.
If you can pass a credit check: Gexa Energy. Save 15-25% on identical electricity. Period.
If you can’t pass a credit check: Payless Power is the best prepaid option in Texas. Higher rates are the cost of no credit requirements. Build 12 months of payment history, then switch to Gexa.
The uncomfortable truth: Prepaid electricity is a poverty premium. If you have any path to traditional fixed-rate service—deposit, letter of credit, or borderline credit that might get approved—take it. You’ll save hundreds per year.
If prepaid is your only option: Payless Power does it right. 4.8 stars, 20 years, same-day service, daily alerts. You’re paying more, but you’re getting the best prepaid experience available.
Related Pages
Company Profiles
Related Comparisons
Best-For Categories
Company Snapshots
Gexa Energy
- Parent Company
- NextEra Energy (NYSE: NEE)
- Years in Texas
- 22+
- Headquarters
- Houston, Texas
- Deposit Required
- conditional
Payless Power
- Parent Company
- Independent
- Years in Texas
- 20+
- Headquarters
- Fort Worth, Texas
- Deposit Required
- no
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— Lacy L., Texas
See Current Rates
Compare current plans from both companies.
Frequently Asked Questions
Q: When should I choose Gexa Energy over Payless Power? ▼
Your credit is fine--Gexa's rates are 15-25% lower than prepaid. You can afford a deposit if needed--it pays itself back in 3-4 months. You don't want the mental load of monitoring your balance daily. You want green energy options--Payless Power doesn't have any.
Q: When should I choose Payless Power over Gexa Energy? ▼
Your credit is rough and you can't pass a credit check anywhere. You need power today with no deposit and no questions. You prefer pay-as-you-go budgeting like a prepaid phone. You're rebuilding credit and need 6-12 months to improve your score.
Q: What is the main difference between Gexa Energy and Payless Power? ▼
Gexa Energy wins on price, green energy. Payless Power wins on credit requirements, same-day service, customer service. Both deliver identical electricity through the same wires—the difference is pricing structure, customer service, and plan options.