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Gexa Energy
NextEra Energy (NYSE: NEE)
VS
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Payless Power
Independent

Gexa Energy vs Payless Power

Complaint Comparison

PUCT Data • Jul-Dec 2025

Gexa Energy

2.8per 10k
Below avg
Top: Billing

Payless Power

7.5per 10k
Above avg
Top: Billing

Gexa Energy has 4.7 fewer complaints per 10k customers

Trust & Reputation

External ratings comparison

Source
Gexa Energy
Payless Power
BBB Rating
C
Not Accredited
View Profile
Winner
Not Rated
Not Accredited
View Profile
Google Reviews
4.8
24K+ reviews
Winner
4.6
19K+ reviews
Trustpilot
1.5
Poor
32 reviews
View Profile
Winner
3.8
Great
2 reviews (limited)
View Profile
Trust Score(weighted)
3.2
out of 5.0
4.6
out of 5.0
Winner

Trust Score is a weighted average: Google (40%), BBB (35%), Trustpilot (25%)

The Verdict

Choose Gexa Energy if...
  • Your credit is fine--Gexa's rates are 15-25% lower than prepaid
  • You can afford a deposit if needed--it pays itself back in 3-4 months
  • You don't want the mental load of monitoring your balance daily
  • You want green energy options--Payless Power doesn't have any
Choose Payless Power if...
  • Your credit is rough and you can't pass a credit check anywhere
  • You need power today with no deposit and no questions
  • You prefer pay-as-you-go budgeting like a prepaid phone
  • You're rebuilding credit and need 6-12 months to improve your score

Category Breakdown

Price
Gexa Energy

Prepaid costs 15-25% more--that's the poverty premium

Credit Requirements
Payless Power

Payless approves everyone--no credit check, no deposit

Green Energy
Gexa Energy

Gexa offers 100% renewable; Payless offers nothing

Same-Day Service
Payless Power

Payless connects same day by 4pm; Gexa is next business day

Customer Service
Payless Power

Payless has 4.8 stars; Gexa is basic but consistent

Side-by-Side Comparison

Feature Gexa Energy Payless Power
Parent Company NextEra Energy (NYSE: NEE) Independent
Years in Texas 22 20
Service Areas Oncor, CenterPoint, AEP, TNMP Oncor, CenterPoint, AEP, TNMP
Fixed-Rate Plans
Prepaid Options
Green Energy
Credit Check Required
Deposit Required Conditional No
Same-Day Connection No (next business day) Yes (by 4pm)
Customer Rating Average 4.8/5 stars
Daily Balance Alerts No Yes

At a Glance

FactorGexa EnergyPayless Power
Best ForCredit-qualified rate shoppersCredit-challenged customers
Price LevelBudget (top 5 cheapest)Prepaid premium (15-25% higher)
Years in Texas2220
Credit CheckRequiredNot required
DepositConditionalNever
Same-Day ServiceNoYes (by 4pm)
Green PlansYesNo

Bottom Line: If your credit is fine, Gexa saves you $300-500/year. If your credit is rough and you can’t pass a check anywhere, Payless Power is the best prepaid option in Texas. Different products for different situations.


The Short Answer

This isn’t really a comparison—it’s a decision tree:

Can you pass a credit check?

  • Yes → Choose Gexa. Save 15-25% on identical electricity.
  • No → Choose Payless Power. Pay the prepaid premium, but get power without deposit or credit requirements.

Prepaid electricity costs more. Period. On a $150/month bill, prepaid rates add $25-40 extra—that’s $300-$500/year you’re paying for the privilege of no credit check. It’s not fair. It’s the math.

If you have a choice, traditional fixed-rate plans like Gexa are always cheaper. Even if you need to pay a $100-$200 deposit with Gexa, that deposit pays itself back in 3-4 months through rate savings.

If you don’t have a choice, Payless Power is the best prepaid provider in Texas. 4.8-star ratings. 20 years of track record. Same-day connection. Daily balance alerts. They’ve built a good product for people in a bad situation.

The Poverty Premium Problem

Let’s be direct about what prepaid electricity really is: a poverty premium.

People with bad credit pay 15-25% more for identical electricity. Same wires. Same grid. Same electrons. The only difference is who bears the risk of non-payment. Prepaid providers like Payless Power manage that risk by charging higher rates and cutting off power when balances hit zero.

The numbers:

  • Average Texas home: ~1,000 kWh/month
  • Gexa fixed-rate: ~$100-120/month
  • Payless prepaid: ~$130-150/month
  • Annual difference: $300-500

That $300-$500 is what bad credit costs in Texas electricity. We didn’t design this system—we’re just telling you how it works.

When Gexa Makes Sense

Choose Gexa if:

  1. Your credit score is 650+: No deposit required. Straightforward signup. Lowest rates available.

  2. You can scrape together a deposit: Even if your credit is borderline, paying $100-$200 upfront for Gexa saves you $300-$500/year in rate differences. The deposit pays itself back in 3-4 months.

  3. You have a letter from your previous provider: 12 months of on-time payments gets you a letter of credit that waives Gexa’s deposit requirement.

  4. Green energy matters to you: Gexa offers 100% renewable options. Payless offers nothing.

  5. You don’t want to monitor your balance daily: Traditional billing means one bill per month. Prepaid means watching your balance deplete in real-time, especially when August AC kicks in.

When Payless Power Makes Sense

Choose Payless Power if:

  1. Your credit is genuinely bad: Bankruptcies, collections, no credit history. Payless approves everyone. Period.

  2. You need power today: Sign up by 4pm, connected same day. No waiting for credit approval or deposit processing.

  3. You’re rebuilding credit: Use prepaid for 6-12 months while your score improves, then switch to Gexa and save $300-$500/year.

  4. You genuinely prefer pay-as-you-go: Some people like the budgeting discipline of prepaid. You see exactly what you’re spending, daily.

  5. You move frequently: Short-term rentals, temporary housing, uncertain situations. Prepaid has no contracts, no ETFs, no commitment.

Company Comparisons

Gexa Energy: NextEra Energy [NYSE: NEE] owns them—$150+ billion market cap, largest renewable energy producer in the world. 22 years in Texas. Low rates because they don’t advertise. Basic customer service because they run lean.

Payless Power: Independent company, 20 years in Texas since 2005. They’ve built the best prepaid operation in the state: 4.8-star Google ratings, Texas-based support, bilingual service, daily balance alerts that actually help. Prepaid isn’t easy to do well—Payless figured it out.

The Math That Matters

If your credit qualifies for Gexa:

  • Gexa annual cost: ~$1,200-1,440
  • Payless annual cost: ~$1,560-1,800
  • You save: $300-500/year with Gexa

If your credit requires a deposit:

  • Gexa deposit: $100-200 (refundable after 12 months)
  • Break-even point: 3-4 months
  • After year 1, you’re $100-300 ahead with Gexa

If your credit can’t pass anywhere:

  • Payless is your best option
  • Build 12 months of on-time payment history
  • Get a letter of credit
  • Switch to Gexa and start saving

What Each Provider Offers

FeatureGexaPayless Power
Fixed-rate plansYes (6-36 months)Yes (6-12 months)
PrepaidNoYes
Green energyYes (100% renewable)No
Same-day connectionNoYes (by 4pm)
Daily balance alertsNoYes
Mobile appBasicGood
24/7 supportNoNo (business hours)
Credit checkYesNo
DepositConditionalNever

The Verdict

This isn’t about which company is better. It’s about which product fits your situation.

If you can pass a credit check: Gexa Energy. Save 15-25% on identical electricity. Period.

If you can’t pass a credit check: Payless Power is the best prepaid option in Texas. Higher rates are the cost of no credit requirements. Build 12 months of payment history, then switch to Gexa.

The uncomfortable truth: Prepaid electricity is a poverty premium. If you have any path to traditional fixed-rate service—deposit, letter of credit, or borderline credit that might get approved—take it. You’ll save hundreds per year.

If prepaid is your only option: Payless Power does it right. 4.8 stars, 20 years, same-day service, daily alerts. You’re paying more, but you’re getting the best prepaid experience available.

Company Profiles

Best-For Categories

Company Snapshots

Gexa Energy

Parent Company
NextEra Energy (NYSE: NEE)
Years in Texas
22+
Headquarters
Houston, Texas
Deposit Required
conditional
Read full Gexa Energy review →

Payless Power

Parent Company
Independent
Years in Texas
20+
Headquarters
Fort Worth, Texas
Deposit Required
no
Read full Payless Power review →

"I like that it searched multiple companies for me. So I don't have to search one by one. Saves time."

— Lacy L., Texas

See Current Rates

Compare current plans from both companies.

Still deciding? Call (877) 418-2140 — Local Texans

Frequently Asked Questions

Q: When should I choose Gexa Energy over Payless Power?
A:

Your credit is fine--Gexa's rates are 15-25% lower than prepaid. You can afford a deposit if needed--it pays itself back in 3-4 months. You don't want the mental load of monitoring your balance daily. You want green energy options--Payless Power doesn't have any.

Q: When should I choose Payless Power over Gexa Energy?
A:

Your credit is rough and you can't pass a credit check anywhere. You need power today with no deposit and no questions. You prefer pay-as-you-go budgeting like a prepaid phone. You're rebuilding credit and need 6-12 months to improve your score.

Q: What is the main difference between Gexa Energy and Payless Power?
A:

Gexa Energy wins on price, green energy. Payless Power wins on credit requirements, same-day service, customer service. Both deliver identical electricity through the same wires—the difference is pricing structure, customer service, and plan options.