Gexa Energy vs Frontier Utilities
Complaint Comparison
PUCT Data • Jul-Dec 2025
Gexa Energy
Frontier Utilities
Gexa Energy has 2.8 fewer complaints per 10k customers
The Verdict
- You want real green energy from a company that generates it
- NextEra's $150 billion backing matters to you
- You're signing a longer contract and want stability
- Green plans are non-negotiable for you
- You want the absolute lowest rate, period
- You need prepaid to skip the deposit and credit check
- You're fine with month-to-month or short contracts
- Green energy isn't a priority
Category Breakdown
Frontier runs 5-10% cheaper on similar plans
NextEra is worth $150B; Centrica is worth $10B
Gexa's parent actually generates renewable power
Frontier has prepaid; Gexa doesn't
Side-by-Side Comparison
| Feature | Gexa Energy | Frontier Utilities |
|---|---|---|
| Parent Company | NextEra Energy | Centrica plc |
| Typical Rates | Competitive | Budget |
| Fixed-Rate Plans | ||
| Prepaid Options | ||
| Green Energy |
Overview
Two budget providers. Same electricity. Which one?
You already know TXU and Reliant charge brand premiums. You’re comparing the two companies that skip that game entirely. Good choice.
The quick verdict: Frontier is usually 5-10% cheaper. Gexa has $150 billion NextEra behind them and real green energy credentials. The electricity works exactly the same.
Here’s the industry secret nobody tells you: About 40-50% of your bill is pass-through costs—transmission, distribution, ERCOT fees—that are identical regardless of which company you pick. The only thing Gexa and Frontier compete on is their profit margin and service quality.
The price difference is real but small. At 1,000 kWh/month, Frontier might save you $8-15/month. That’s $100-180/year. Worth having? Sure. Worth obsessing over? Probably not.
What actually differs: Frontier has prepaid options for people with credit issues. Gexa has green plans backed by a company that actually generates renewable power. Pick based on what you need, not marketing.
Here’s What They Don’t Tell You
The advertised rate is a trap. That 8.9-cent rate on Frontier’s website? It’s calculated at exactly 1,000 kWh. Use 800 kWh and your effective rate jumps. Use 1,500 kWh and it drops. The same game applies to Gexa.
Corporate Backing: NextEra (Gexa’s parent) is worth $150 billion and actually generates renewable power. Centrica (Frontier’s parent) is a $10 billion British utility. Both are stable—Gexa just has a bigger safety net.
Prepaid Options: Frontier lets you skip the deposit and credit check with prepaid. Gexa doesn’t. If you need power today with bad credit, Frontier is your play.
Green Energy: Gexa’s green plans come from a company that builds wind farms. Frontier’s green options are RECs they bought—same electrons, different paperwork.
Price: Frontier typically runs 5-10% cheaper. At 1,000 kWh/month, that’s $8-15/month you keep.
The Verdict
Frontier wins on price. Gexa wins on stability and green credentials.
Choose Frontier if:
- Lowest possible rate is your only priority
- You need prepaid electricity (credit issues, no deposit)
- You don’t care about green energy or corporate backing
- You’re comfortable with a slightly older digital experience
Choose Gexa if:
- You want $150 billion NextEra backing your electricity company
- Green energy from a company that actually generates it matters
- You’re signing a longer contract and want stability
- You’re comfortable paying 5-10% more for peace of mind
The honest take: For pure price shoppers, Frontier wins. For everyone else, Gexa’s slight premium buys you real green credentials and massive corporate stability. Either saves you hundreds versus TXU or Reliant.
Check current rates on ComparePower—the cheapest option between these two shifts regularly.
Related Pages
Company Profiles
Best-For Categories
- Best Green Energy Companies — Gexa ranked #3 with NextEra renewable backing
- Best for Low Usage — Gexa ranked #1, Frontier ranked #2 for apartment-friendly plans
- Best for High Usage — Gexa ranked #1 for 2,000+ kWh homes
- Best No-Deposit Options — Frontier ranked #1 with prepaid and same-day activation
- Best Prepaid Electricity — Frontier ranked #2 with flexible prepaid plans
- Best for Renters — Gexa offers lease-aligned 6-month plans
- Best for Apartments — Both featured: Frontier ranked #1, Gexa ranked #4
- Best for Small Homes — Gexa ranked #5 for low minimum usage
- Best for Seniors — Gexa ranked #2 for simple fixed rates
Related Comparisons
Company Snapshots
Gexa Energy
- Parent Company
- NextEra Energy (NYSE: NEE)
- Years in Texas
- 22+
- Headquarters
- Houston, Texas
- Deposit Required
- conditional
Frontier Utilities
- Parent Company
- Centrica plc
- Years in Texas
- 15+
- Headquarters
- Houston, Texas
- Deposit Required
- conditional
More Head-to-Head Matchups
See who wins when Gexa Energy and Frontier Utilities face other competitors.
Category Rankings
See where Gexa Energy and Frontier Utilities rank in our best-of lists.
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Ready to See Actual Rates?
Compare current plans from both companies on ComparePower.