Gexa Energy vs Cirro Energy
Complaint Comparison
PUCT Data • Jul-Dec 2025
Cirro Energy
Gexa Energy
Gexa Energy has 3.5 fewer complaints per 10k customers
Trust & Reputation
External ratings comparison
Trust Score is a weighted average: Google (40%), BBB (35%), Trustpilot (25%)
The Verdict
- Green energy included free in every plan appeals to you
- You want the 30-day satisfaction guarantee to test with no risk
- Month-to-month flexibility matters (1-month minimum)
- You're already in the NRG ecosystem and want green without Green Mountain prices
- You want the lower rate--Gexa is typically 5-10% cheaper
- Complaint rates matter to you--Cirro's are above average
- You prefer NextEra's independence over NRG's brand sprawl
- Longer contract options (up to 36 months) fit your needs
Category Breakdown
Gexa is typically 5-10% cheaper--Cirro is mid-tier
Cirro includes green free in every plan; Gexa requires selecting green option
Both basic, but Cirro has above-average PUCT complaints
Cirro has 1-month minimum; Gexa requires 6 months
Cirro's 30-day satisfaction guarantee beats standard ETFs
Side-by-Side Comparison
| Feature | Cirro Energy | Gexa Energy |
|---|---|---|
| Parent Company | NRG Energy (NYSE: NRG) | NextEra Energy (NYSE: NEE) |
| Years in Texas | 24 | 22 |
| Service Areas | Oncor, CenterPoint, AEP, TNMP | Oncor, CenterPoint, AEP, TNMP |
| Fixed-Rate Plans | ||
| Variable Plans | ||
| Prepaid Options | ||
| Green Energy | Yes (included free) | Yes (optional) |
| Contract Lengths | 1-36 months | 6-36 months |
| Deposit Required | Conditional | Conditional |
| Credit Check | ||
| PUCT Complaint Rate | Above average | Average |
| 30-Day Guarantee | Yes | No |
At a Glance
| Factor | Gexa Energy | Cirro Energy |
|---|---|---|
| Best For | Budget rate shoppers | Green energy without premium pricing |
| Price Level | Budget (top 5) | Mid-tier |
| Years in Texas | 22 | 24 |
| Parent Company | NextEra Energy ($150B+) | NRG Energy ($70B+) |
| Green Plans | Optional | Included in all plans |
| 30-Day Guarantee | No | Yes |
Bottom Line: Gexa is 5-10% cheaper. Cirro includes green energy free in every plan plus a 30-day satisfaction guarantee. If green energy matters and you want to test risk-free, Cirro wins. If price wins every time, choose Gexa.
The Short Answer
Gexa Energy is the budget choice. Top 5 cheapest in Texas. NextEra backing. Straightforward fixed-rate plans. Green energy available but you have to select it.
Cirro Energy is the “green energy without Green Mountain prices” choice. Every Cirro plan includes 100% renewable energy at no extra charge. Mid-tier pricing—not the cheapest, not expensive. NRG backing like Reliant, but without the rewards program overhead.
The trade-off:
- Gexa saves you 5-10% on rates
- Cirro gives you free green energy and a 30-day guarantee
Both are Fortune 500 backed. Both have been in Texas 20+ years. The question is whether automatic green energy and a risk-free trial are worth paying slightly more.
The Green Energy Question
This is the clearest difference between these providers:
Gexa: Green energy is available but optional. You have to specifically select a renewable plan. Otherwise, you get standard grid electricity.
Cirro: Every single plan includes 100% renewable energy. Wind and solar. No premium. No special selection. Just automatic green electricity.
Why this matters:
If you’d choose a green plan anyway, Cirro’s approach is convenient—you don’t have to compare green vs. non-green options.
If you don’t care about green energy, Cirro’s bundled approach means you’re paying for something you don’t value. Gexa’s lower rates make more sense.
If you want green but at the lowest price, compare Gexa’s green plans against Cirro’s rates. Sometimes Gexa’s green option is cheaper than Cirro’s automatic green. Sometimes it’s not. Check current rates.
Pricing Reality
Gexa typically runs 5-10% cheaper than Cirro. Both are significantly below TXU and Reliant (15-25% cheaper).
On average Texas usage (1,000 kWh/month):
- Gexa might save you $5-12/month over Cirro
- That’s $60-144/year in potential savings
- Cirro’s “free” green energy isn’t really free—it’s baked into their mid-tier rates
Context: If you compare Gexa’s standard plan vs. Cirro’s green-included plan, Gexa is cheaper. If you compare Gexa’s green plan vs. Cirro’s green-included plan, the gap narrows and sometimes reverses.
The 30-Day Satisfaction Guarantee
Cirro offers something valuable: 30 days to cancel penalty-free if you’re unhappy.
Most Texas electricity providers charge early termination fees (ETFs) of $100-200 if you cancel before your contract ends. Cirro lets you test drive their service for a full month with zero risk.
Gexa doesn’t offer this. Standard ETFs apply from day one.
If you’re nervous about switching providers, Cirro’s guarantee reduces your risk. Try them for 30 days. If you don’t like the service, leave with no penalty.
The Complaint Problem
Here’s where Cirro loses points: above-average PUCT complaint rates.
Cirro runs on NRG infrastructure but gets second-tier treatment compared to Reliant. Customer service is less responsive. Billing disputes reportedly drag on. Multiple calls to resolve issues.
Gexa runs lean but consistent. Basic service, but complaints are average for the industry. What you see is what you get.
If customer service matters to you—really matters—Cirro’s complaint data should give you pause. The NRG backing is real, but the service investment isn’t the same as Reliant.
Contract Flexibility
Cirro: 1-month minimum contracts. Full flexibility from month-to-month up to 36 months.
Gexa: 6-month minimum contracts. Options up to 36 months.
If you need short-term flexibility—temporary housing, testing the waters, uncertain timeline—Cirro’s 1-month minimum wins.
Corporate Family Trees
NextEra Energy owns:
- Gexa Energy (Texas only)
- Florida Power & Light (regulated utility)
- Massive wind/solar operations
Gexa is NextEra’s only retail brand in Texas. No internal competition.
NRG Energy owns:
- Reliant Energy (premium with rewards)
- Green Mountain Energy (premium green)
- Cirro Energy (mid-tier green-included)
- Pennywise Power (budget no-frills)
- Discount Power (budget prepaid)
Cirro sits in the middle of NRG’s brand stack: cheaper than Reliant and Green Mountain, more expensive than Pennywise and Discount Power.
What Each Provider Offers
| Feature | Gexa | Cirro |
|---|---|---|
| Fixed-rate plans | Yes (6-36 months) | Yes (1-36 months) |
| Variable plans | Yes | Yes |
| Green energy | Optional | Included free |
| Prepaid | No | No |
| Free nights | No | No |
| 30-day guarantee | No | Yes |
| 24/7 support | No | No (closes 10pm) |
| PUCT complaint rate | Average | Above average |
The Verdict
Choose Gexa if:
- Price wins every time—Gexa is 5-10% cheaper
- You don’t care about green energy being automatic
- Complaint rates matter to you—Gexa’s are better
- You don’t need the 30-day trial period
- Longer track record (22 years) with NextEra appeals to you
Choose Cirro if:
- You want green energy in every plan without thinking about it
- The 30-day satisfaction guarantee reduces your switching anxiety
- Month-to-month flexibility (1-month minimum) fits your situation
- You’re in the NRG ecosystem and want green without Green Mountain prices
- 5-10% higher rates are worth automatic renewable energy
The nuanced answer: Cirro’s 30-day guarantee makes it a great “try before you commit” option. Test their service risk-free. If the green energy inclusion and service quality work for you, stay. If not, switch to Gexa after 30 days with no penalty.
If you know you want the lowest rate and don’t care about testing, skip directly to Gexa.
Related Pages
Company Profiles
Related Comparisons
Company Snapshots
Cirro Energy
- Parent Company
- NRG Energy (NYSE: NRG)
- Years in Texas
- 24+
- Headquarters
- Plano, Texas
- Deposit Required
- conditional
Gexa Energy
- Parent Company
- NextEra Energy (NYSE: NEE)
- Years in Texas
- 22+
- Headquarters
- Houston, Texas
- Deposit Required
- conditional
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See Current Rates
Compare current plans from both companies.
Frequently Asked Questions
Q: When should I choose Cirro Energy over Gexa Energy? ▼
Green energy included free in every plan appeals to you. You want the 30-day satisfaction guarantee to test with no risk. Month-to-month flexibility matters (1-month minimum). You're already in the NRG ecosystem and want green without Green Mountain prices.
Q: When should I choose Gexa Energy over Cirro Energy? ▼
You want the lower rate--Gexa is typically 5-10% cheaper. Complaint rates matter to you--Cirro's are above average. You prefer NextEra's independence over NRG's brand sprawl. Longer contract options (up to 36 months) fit your needs.
Q: What is the main difference between Cirro Energy and Gexa Energy? ▼
Cirro Energy wins on green energy, contract flexibility, risk-free trial. Gexa Energy wins on price, customer service. Both deliver identical electricity through the same wires—the difference is pricing structure, customer service, and plan options.